This career unit requires you to lead and motivate volunteers to be successful. This may require you to:
- Motivate your volunteers and help to maintain and develop their commitment so that they achieve high standards
- Brief volunteers on the work you want them to do. You will explain purpose and value of a piece of work, outlining your plans and giving them encouragement to take ownership of the work
- Give volunteers responsibilities that meet their individual needs, abilities and potential. They must understand and feel confident about what is expected of them
- Dispense need regular feedback on their work and the opportunity to share their views and opinions with you.
Skills needed to lead and motivate volunteers
This career unit requires you to possess the following skills:
Brief volunteers on work requirements and responsibilities
- choose a place and a time for the briefing that is appropriate to your volunteers and their work
- explain the purpose and value of the work that you want your volunteers to do and motivate them to achieve high standards
- encourage and support your volunteers to take ownership of the work and suggest ways in which your plans could be improved or adapted to meet their diverse needs, abilities and potential
- agree individual responsibilities and working methods with each volunteer and make sure they understand what is expected of them and are confident about taking on these responsibilities
- agree with volunteers how they should communicate with you and with each other
- communicate with volunteers at all times in ways that meet their diverse needs and show respect for their volunteer role.
Help volunteers to solve problems during volunteering activities
- monitor volunteering activities and identify problems when they occur
- collect and analyse available information about the nature of the problem
- identify the implications of the problem and communicate these to those involved
- provide temporary support to help volunteers overcome problems if necessary
- promote an atmosphere in which individuals are not blamed for the problem and problems are seen as an opportunity for learning
- encourage an approach in which your volunteers take responsibility for the problem and feel motivated to work towards an acceptable solution
- work with those involved to identify a solution that is acceptable to them and in line with your organisation’s policies and procedures
- communicate clearly and effectively with those involved in ways that recognise their diverse needs
- treat confidential information appropriately, whilst being open and transparent about non-confidential issues.
Debrief and five feedback to volunteers on their work
- evaluate your volunteers’ work against agreed work requirements, using fair and objective criteria
- choose an appropriate time and place to debrief and provide feedback to volunteers
- clearly explain the purpose of debriefing and feedback and encourage an open and honest approach
- encourage and support your volunteers to reflect on the work they have done and to provide objective feedback to you
- give your volunteers feedback that is based on your evaluation of their work and takes account of their views and opinions
- acknowledge and celebrate your volunteers’ achievements in ways that reinforce their motivation
- provide constructive suggestions to improve your volunteers’ future performance and agree these with your volunteers
- identify where your volunteers may need additional support and make this available, where appropriate
- show respect for your volunteers’ individual needs and preferences and the nature of their voluntary role.
Knowledge and understanding needed to lead and motivate volunteers
This career unit requires you to know and understand:
- the principles of effective communication and how to apply them
- the importance of briefing volunteer staff and the different ways in which this can be done
- the information that should be given during briefings
- the importance of having effective methods of communication with and between volunteers.
- the importance of seeking new and innovative roles and working methods and
- how to identify these.
Diversity and equality
- the importance of taking account of people’s diverse abilities, styles and motivations
- the importance of making sure that working methods and roles are consistent with your volunteers’ diverse needs, abilities and potential and how to do so.
Involvement and motivation
- the importance of involving your volunteers in selecting and planning their roles and responsibilities and how to do so
- the importance of giving volunteers the opportunity to evaluate their own work and how to encourage and enable them to do this
- the importance of providing feedback to people and how to give appropriate feedback sensitively and constructively
- the importance of basing feedback on an objective evaluation of performance
- the importance of celebrating the achievement of volunteers and methods you can use to do so.
You can use this as a guide to develop or maintain skills for your own career.
This unit is imported from the UK Workforce Hub Management of Volunteers suite of National Occupational Standards.